joya9b Privacy Policy
Your personal information is completely safe with us. Here we clearly explain how joya9b collects, uses, and keeps your information secure.
SSL Encryption Protected
1. Introduction and Purpose
joya9b is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy will inform you about what kind of personal information joya9b collects, how that information is used, who it may be shared with, and how your information is kept secure.
By using joya9b's website or accessing our services, you will be considered to have given your consent to the terms of this privacy policy. If you do not agree with any terms of this policy, please refrain from using our services and contact us.
2. What Information We Collect
joya9b collects your information in various ways. Details are listed below:
2.1 Registration and Account Information
- Full name (Bengali or English)
- Date of birth (for age verification — only 21 years or older)
- Email address
- Mobile number
- Username
- Password (stored in encrypted form)
2.2 Financial and Payment Information
- bKash, Nagad, Rocket, Upay account numbers (for transaction processing)
- Bank account information (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
2.3 Identity Verification Information (KYC)
- National ID (NID) number or copy
- Passport or driving licence (if required)
- Proof of address
- Selfie or photo (for identity verification)
2.4 Technical and Usage Information
- IP Address
- Browser type and version
- Device information (operating system, model)
- Date and time of site access
- Pages visited
- Cookie information
- Game play history and preferences
3. How We Use Your Information
joya9b uses your personal information only for specific and lawful purposes. We never use your information unnecessarily.
Account Management
Information is used for creating, verifying, and managing your account. This is essential for ensuring login security and identity verification.
Financial Transaction Processing
Payment information is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
Personalised Experience
Usage information is used to provide suitable games, offers, and promotional opportunities based on your gaming preferences.
Fraud Prevention
Technical information is analysed to detect and prevent suspicious activity. This ensures the security of all users.
Customer Support
Account and transaction information is used to resolve your issues quickly when providing support via live chat or email.
Legal Compliance
Specific information is retained to comply with applicable laws and meet regulatory requirements.
4. Cookie Policy
joya9b uses cookies and similar technologies on its website. A cookie is a small text file stored on your device that helps improve the quality of our services.
4.1 Types and Purpose of Cookies
- Essential cookies: Required for the basic functionality of the website — login sessions, security tokens.
- Functional cookies: To remember your preferences — language, game preferences, display settings.
- Analytics cookies: To analyse site usage and improve service quality.
- Security cookies: To detect fraud and keep accounts secure.
4.2 Cookie Controls
You can disable cookies by changing your browser settings. However, disabling certain cookies may cause some joya9b services to not work properly. Essential cookies are always active because they are required for the basic functioning of the site.
5. Sharing Information with Third Parties
joya9b never sells your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:
5.1 Service Provider Partners
Our payment processing partners (such as bKash, Nagad, Rocket, Upay, and banks) receive the information needed to complete transactions. Game technology providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, etc.) may receive security information for their own services.
5.2 Legal Obligations
Information may be provided to regulatory authorities as part of a court order, a legitimate government request, or a legal obligation. In such cases, we provide only the information that is necessary.
5.3 Fraud and Security
Necessary information may be shared with verification agencies for anti-money laundering (AML) purposes and fraud detection.
6. Data Retention and Deletion
joya9b does not retain your information beyond what is necessary. However, certain information must be kept for a specified period in accordance with legal obligations.
- Account information: For as long as the account is active and for the minimum required period after it is closed.
- Transaction information: Long-term retention is required in accordance with financial regulations.
- KYC documents: Identity verification documents are retained to meet legal requirements.
- Log and session data: Retained for a limited period for security and fraud prevention purposes.
- Gaming history: Retained for a specified period to ensure responsible gaming.
Upon a request to close an account, we will delete your personal information as quickly as possible, except for what must be retained due to legal obligations.
7. Data Security Methods
joya9b uses industry-standard technology and practices to keep your information secure:
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology.
Secure Servers
Information is stored in secure data centres with strict access controls.
Password Hashing
Passwords are never stored directly — strong cryptographic hashing is used.
Regular Audits
Regular system audits and testing are conducted to identify security vulnerabilities.
Access Controls
Only authorised personnel can access specific information.
Data Minimisation
Only the information genuinely necessary for the service is collected.
8. Your Rights
As a joya9b user, you have the following rights over your own personal information. Contact us to exercise these rights.
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction or updating of inaccurate or incomplete information.
Right to Erasure
You may request deletion of information that is not subject to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Right to Data Portability
You may request a copy of your information.
Right to Withdraw Consent
You may withdraw consent given for optional data processing at any time.
9. Protection of Minors
joya9b is an online gaming platform exclusively for those aged 21 and above. We never knowingly collect personal information from minors.
Age is verified during the registration process. If we become aware that a minor is using our services, we will immediately close that account and delete any collected information.
10. Changes to the Privacy Policy
joya9b may update this privacy policy from time to time. If there are significant changes, we will notify you by email or through a notification within the platform.
Continuing to use joya9b's services after any changes will be considered as your consent to the updated policy. We therefore encourage you to review this page regularly.
The "Last Updated" date at the top of the page always indicates the date of the most recent version of this policy.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is always ready to assist you.
Live Chat
24/7 live chat support is available in Bengali. Use live chat for a quick resolution.
For privacy-related requests: [email protected]
We try to respond to all privacy-related requests as quickly as possible. Response times may vary depending on the nature and complexity of your request.